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ux/ui designer

I design where the stakes are high and the systems are complex. Fintech, mortgage, AI-native products — built for the humans using them today and the agents navigating them tomorrow.

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Selected Work

Work That Shipped

Case studies from fintech, enterprise, and AI-powered products.

AI-Powered Loan Review Platform
AI Design

AI-Powered Loan Review Platform

Designed an AI-powered data validation platform that cut mortgage loan review time by 63%, serving 150+ daily active users with smart flagging and confidence scoring.

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Scaling for Growth: Multi-Tenant Order Management Platform
Product

Scaling for Growth: Multi-Tenant Order Management Platform

A strategic product design case study showcasing rapid iteration, collaborative discovery, and scalable architecture that grew from 25-50 monthly orders to over 18,000.

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Invisible AI: Mortgage Prequalification That Feels Human
Conversational AI

Invisible AI: Mortgage Prequalification That Feels Human

Designed a conversational AI prequalification flow for a mortgage lender where users never realize they're talking to a bot. Built the retention strategy across a 5-day session arc, milestone system, and three white-label design systems.

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Experience

Where I've Designed

Each role includes the real story behind the bullet points — including what went wrong and what I learned.

Mortgage Fintech Company

Senior Product Designer → Design Lead

2021 – Present
  • Leading design for mortgage origination platform serving 50K+ monthly applicants
  • Pioneered agent-first design principles for pre-approval and rate comparison flows
  • Reduced application drop-off by 34% through rapid prototyping and user testing
  • Built and mentor team of 4 product designers

The real story: I joined when design was an afterthought. Products like TaaS (Title as a Service) and our Data Validation platform had shipped without meaningful design input — and it showed. These failures taught me the most important lesson of my career: the fastest path to a great product isn't skipping design — it's frontloading it.

I've since transformed how we work: prototypes reach real users within 48 hours, and design is now at the table from Day 1.

Case Study

Redesigning Pre-Approval for Humans & Agents

How I reduced pre-approval time from 20 minutes to 4 minutes while making the flow navigable by AI agents.

Coming Soon

Fintech Startup

Product Designer

2018 – 2021
  • First design hire; built design system from scratch serving 3 product lines
  • Designed onboarding flow that increased activation by 52%
  • Shipped 12 major features in 18 months with 2-week sprint cycles

The real story: This is where I learned to move fast. No research team, no design system, just me and a lot of ambiguity. I made plenty of mistakes — shipped features nobody used, over-polished things that didn't matter. But I also learned that speed creates learning. The more I shipped, the better my judgment became.

My Design Philosophy

Principles that guide how I approach every project and challenge.

1
Discover Research & Listen
2
Define Frame Problems
3
Design Prototype Fast
4
Deliver Ship & Handoff
5
Measure Learn & Iterate

Agent-First Design

In 2026, AI agents are your first users. I design interfaces legible to machines AND humans: semantic structure, API-first architecture, graceful human-agent handoffs.

Solutions-First Process

Build fast, learn fast. 48-hour prototype windows and 2-week design cycles. Ship solutions, then refine based on real user behavior.

Product Trio+ Framework

Design, Engineering, and Product working in continuous discovery, not sequential handoffs. Collaborative problem-solving from day one.

Data-Driven Decisions

Every design decision backed by user research, analytics, and measurable business outcomes. No gut-feeling design.

Is This a Good Fit?

Transparent about where I thrive — and what I look for in my next team.

Great Fit

  • Fintech / mortgage industry
  • Scaling 0→1 products
  • Rapid iteration environments
  • Cross-functional collaboration
  • Complex B2B enterprise systems
  • Teams valuing agent-first thinking

Can Adapt

  • Enterprise with agile pockets
  • Hybrid research/execution roles
  • Established design systems needing evolution
  • Remote-first or hybrid teams

What I'm Looking For

  • A real seat at the product table
  • Access to users and research
  • Teams that ship, then refine
  • Design as strategic partner
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